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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Represent the client professionally in all communications with customers (phone, email, chat, walk-ins, social media), ensuring clarity, professionalism, and a positive experience.
- Provide timely responses to customer comments, complaints, and inquiries, ensuring issues are addressed and resolved effectively within set KPIs.
- Collaborate with other teams to investigate and resolve customer complaints, providing solutions that meet or exceed customer expectations.
- Handle machine returns and refunds in accordance with established procedures and guidelines, ensuring fairness and compliance with business standards.
- Manage social media messages, comments, and cases (e.g., DOA, SG OBF) to enhance the company’s online presence and reputation.
- Ensure customer claims and complaints are handled fairly and resolved within agreed timelines. Analyze and measure the effectiveness of existing processes and call‑ha...