Job Description
Executive-Customer Care Voice-Customer Experience
EXL Cape Town, Western Cape, South Africa
The intake agent will receive and review the fax images and start data entry in the system.
- Validate and verify the provider and member using all compliance metrics.
- Create the precert case and route the case to the appropriate bucket for initial or final review.
- Attach the fax for existing precert cases needing additional information.
- Intake agent needs to determine whether case should be cancelled or build
- Investigate previous case history to determine case outcome
- Fax back providers
- Research certain drugs
- Data capture from system to template.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Business Consulting and Services
Salary
ZAR150,000.00 - ZAR200,000...