Job Description
Job Title
Executive, Customer Relations
Reports To
Assistant Manager and Senior Executive , Customer Relations
Role Purpose
- Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting.
- Expected to provide excellent customer support by delivering accurate and timely responses to customer's feedback.
- Where possible to proactively stay connected with customers. Internally to work closely with other Business Units and resolve root cause issues to minimize repeat breakages, where possible.
Key Accountabilities
- Responsible to assist Assistant Manager and Senior Executive.
- Manage all customers' feedback and service recovery.
- Manage walk in and call in passengers as assigned by Assistant Manager / Manager Customer Relations.
- Ensure pro-active customer management in all cu...