Job Description
Key Tasks
- Acts as key contact for allocated customers
- Accepts and processes orders for handover to Operations
- Stays informed on shipment and exception status for allocated customers
- Proactively informs customer on shipment status and exceptions
- Provides spot quotations and performs up- and cross-selling on inbound customer calls
- Passes on leads to Sales
- Handles customer inquiries
- Handles customer requests with regard to Go Green topics
- Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
- Acts as first contact point for customer claims for notification and reception of claims and respective document collection
- Develops relationship with allocated customers
- Participates in joint Sales visits if necessary
- Accepts all orders (from customer or overseas office) and processes them for handover...