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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Summary
- To ensure that all emails are replied within 24 hours.
- To ensure all assigned tasks are replied within the stipulated timeframe.
- To ensure all cases are escalated correctly by following the escalation process.
- To ensure all emails and cases are logged and replied through CRM.
- Make sure that all emails are carefully read and investigated before replying so that we can ensure all replies are accurate and relevant.
- To make sure that STARS statuses are updated correctly.
- Highlight all urgent cases to the Line Manager for further assistance.
- To seek Line manager assistance whenever is needed.
- Able to meet the daily target that is set by management.
- Highlight any downtime or technical issue to the Line manager for further escalation.
- To answer calls whenever required in the event there is a high volume of calls.
- Undertake any other ad-hoc tasks assig...