Job Description
Job Summary
On behalf of our client—a globally recognized, market-leading tech food delivery platform—we are seeking high-caliber Customer Service Center of Excellence (COE) Executives .
In this elite tier-2/3 support role, you will be employed under a permanent 2-year renewable contract with a global BPO leader, while being permanently seconded to work on-site at the client’s flagship corporate headquarters in Kuala Lumpur, Malaysia. You will act as a subject matter expert handling high-level escalations and optimizing support policies rather than managing volume-based frontline queues.
Key Responsibilities- Advanced Escalation Resolution: Investigate, troubleshoot, and resolve highly complex and critical customer cases escalated by external frontline BPO partners.
- Vendor Mentorship & Guidance: Provide clear, actionable feedback, training insights, and structural solutions to third-party vendor teams to improve t...