Job Description
Interwood Mobel is looking for a customer-focused and proactive professional to join our Customer Services team. Strong communication skills, problem-solving ability, and passion for delivering exceptional customer experience.
- Acknowledge, document, and manage customer complaints, ensuring timely updates and resolution within specified timelines.
- Act as an effective communicator, keeping customers informed throughout the complaint process and providing regular status updates.
- Conduct daily follow-ups on open complaints with relevant departments, including the complaints team or other stakeholders.
- Escalate unresolved issues or complex complaints to the complaint in-charge for further action.
- Share consolidated daily update reports with the complaint in-charge and review service call reports to address challenges with relevant teams.
- Generate and maintain all required service call records and other system documentation to support com...