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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
- Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
- Provide accurate information about products, services, policies, and procedures.
- Troubleshoot technical issues and escalation unresolved problems to relevant departments.
- Coordinate with technical and back-end teams to ensure smooth service.
- Managing customer complaints and escalations.
- Input customer interaction, problems into the Customer Relationship Manager (CRM).
- Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
- Manage and attempt to resolve any complaints directed to the contact center.
- Escalate any queries or unresolved issues which cannot be completed within the agreed ...