Job Description
Job Description – Executive, Customer Support (Japanese Language)
Position: Executive – Customer Support (Japanese Monolingual / Japanese–English Bilingual)
Location: Ara Damansara (On-site)
Employment Type: Full-Time
Salary Range: RM 8,000 – RM 10,000 per month
Working Hours: 24×7 rotational shifts with 2 days off per week
Role Summary
We are seeking a customer-focused Customer Support Executive proficient in Japanese (monolingual or bilingual Japanese–English) to support customers in Japan. The role involves handling customer inquiries through phone calls and chat , ensuring timely, accurate, and professional assistance while delivering an excellent customer experience.
Key Responsibilities
- Handle inbound customer inquiries from Japan via phone and chat support
- Provide accurate information and resolve service-relate...