Job Description
Transform how wholesale lending servicing gets done—faster, safer, and with a better client experience. In this role, you will set strategy and drive measurable improvements across servicing performance, controls, and workflow reliability. You will lead high-severity escalations, remove root causes, and reduce operational risk through disciplined governance. You will partner across Operations, Product, Technology, Risk, Compliance, and Legal to deliver sustainable change. You will also develop teams and strengthen the leadership bench.
Job Summary
As an Product Director in Commercial and Investment Banking Digital Lending Services organization, you will lead strategy, execution, and outcomes for key servicing and workflow capabilities, including Servicing Express and the Aurora workflow ecosystem. You will help us improve turnaround time, quality, and client experience while strengthening controls and audit readiness. You will work with partners across functions t...