Job Description
Job Tpe: Executive Enquiries Lead (x2)
Location: Pitsea, Basildon, Essex
Contract: Temporary (29/06/2026 - 29/09/2026)
Hours: 35 hours per week (7 hours per day, 5 days per week)
Pay: £14.34 per day
Start Date: Monday 29 June 2026
End Date: Tuesday 29 September 2026
Role Purpose
We are seeking two Executive Enquiries Advisors to manage and respond to escalated complaints and enquiries received via the CEO's office, MPs, and Councillors. You will ensure all cases are handled efficiently, professionally, and in line with the Housing Ombudsman Complaint Handling Code, supporting positive outcomes for residents and stakeholders.
Key Responsibilities
Manage escalated complaints and enquiries from the CEO's office, MPs, and Councillors
Ensure timely and compliant resolution of issues in line with Housing Ombudsman standards
Liaise with internal departments to gather information and coordinate responses
Maintain accurate rec...
Location: Pitsea, Basildon, Essex
Contract: Temporary (29/06/2026 - 29/09/2026)
Hours: 35 hours per week (7 hours per day, 5 days per week)
Pay: £14.34 per day
Start Date: Monday 29 June 2026
End Date: Tuesday 29 September 2026
Role Purpose
We are seeking two Executive Enquiries Advisors to manage and respond to escalated complaints and enquiries received via the CEO's office, MPs, and Councillors. You will ensure all cases are handled efficiently, professionally, and in line with the Housing Ombudsman Complaint Handling Code, supporting positive outcomes for residents and stakeholders.
Key Responsibilities
Manage escalated complaints and enquiries from the CEO's office, MPs, and Councillors
Ensure timely and compliant resolution of issues in line with Housing Ombudsman standards
Liaise with internal departments to gather information and coordinate responses
Maintain accurate rec...