Job Description
Executive, GI Operations (Receipting)
We are hiring an Executive, GI Operations (Receipting) to be outsourced to our clients.
Responsibilities- Respond to phone and email enquiries from customer care teams, intermediaries, and internal stakeholders
- Ensure timely and accurate receipting of payments across all payment modes
- Support system enhancements and User Acceptance Testing (UAT) to improve operational efficiency and effectiveness
- Process GI product-related GIRO collections and recurring credit card payments
- Perform credit card charging for General Insurance (GI) products
- Conduct account reconciliations and payment allocations
- Resolve customer enquiries and issues relating to their accounts
- Ensure timely clearance of unreconciled premium collections reflected in bank statements and statements of account
- Build and maintain strong working relationships with internal and exte...