Job Description
Principal Responsibilities and Duties: Team Management: Ensure staff have the relevant skills and knowledge to perform their duties well by equipping and/or arranging training for them. Monitor and review staff performance, provide constructive feedback and undertake disciplinary action if need arises. Mediate conflicts between clients and staff and between team members. Coach staff on how to resolve potential problems and build rapport with clients. Manage staffs' schedule and delegate tasks to them. Ensure coverage during absenteeism or leave. Provide emotional support to staff to improve staff morale and well-being. Ensure adherence to legal requirements and company policies. Submit staffs' claims and leave applications. Prepare and submit reports. Client Care: Assess clients, diagnose needs and recommend resources/solutions and/or refer to external providers when necessary. Document client assessments, critical information and interventions provided Work with interdisciplinary team...