Job Description
SUMMARY:
Duties & Responsibilities
An Executive Housekeeper at a luxury 5-star hotel in Plettenberg Bay is responsible for overseeing the entire housekeeping operation to ensure exceptional cleanliness, guest comfort, and presentation standards throughout the property.
Operational Management
- Manage the daily operations of the housekeeping department
- Ensure all guest rooms, suites, public areas, offices, and back-of-house areas meet 5-star standards
- Conduct routine inspections of rooms and hotel facilities
- Ensure turn-down services and VIP room preparations are completed to standard
- Coordinate deep cleaning schedules and preventative maintenance reporting
- Maintain housekeeping SOPs and luxury service standards
- Recruit, train, supervise, and motivate housekeeping staff
- Prepare staff rosters and manage departmental scheduling