Job Description
**Key Responsibilities**
**1. Housekeeping Operations Excellence**
+ - Oversee all housekeeping operations including guest rooms, suites, public areas, and back-of-house spaces
+ - Ensure consistent adherence to Regent and IHG luxury cleanliness and presentation standards
+ - Maintain impeccable room readiness, staging, and turn-down service execution
+ - Ensure all areas reflect timeless elegance, order, and sensory comfort
**2. Guest Experience & Room Quality**
+ - Ensure every guest room delivers a flawless “first impression” and consistent luxury condition throughout the stay
+ - Manage VIP rooms, long-stay guests, and special amenity setups with precision and personalization
+ - Collaborate with Front Office and Butler teams to anticipate guest preferences
+ - Handle guest requests and complaints with speed, discretion, and resolution focus
**3. Team Leadership & Culture**
+...
**1. Housekeeping Operations Excellence**
+ - Oversee all housekeeping operations including guest rooms, suites, public areas, and back-of-house spaces
+ - Ensure consistent adherence to Regent and IHG luxury cleanliness and presentation standards
+ - Maintain impeccable room readiness, staging, and turn-down service execution
+ - Ensure all areas reflect timeless elegance, order, and sensory comfort
**2. Guest Experience & Room Quality**
+ - Ensure every guest room delivers a flawless “first impression” and consistent luxury condition throughout the stay
+ - Manage VIP rooms, long-stay guests, and special amenity setups with precision and personalization
+ - Collaborate with Front Office and Butler teams to anticipate guest preferences
+ - Handle guest requests and complaints with speed, discretion, and resolution focus
**3. Team Leadership & Culture**
+...