Job Description
If you enjoy working in a fast-paced operational environment, thrive on problem-solving, and take pride in delivering excellent customer service, this role is for you. We're looking for a
Customer Service Executive
to join our team on a 6-month full-time contract. What You'll Be Doing Manage booking acceptance (new and amendments) via EDI and calls, while coordinating closely with customers, PSA, and internal teams to ensure smooth shipment execution. Monitor and manage hazardous, outgauge, and reefer shipments, ensuring compliance with regulatory and operational requirements. Compile daily, weekly, and monthly schedules, track vessel movements, and communicate delays or changes to stakeholders. Respond promptly to enquiries, provide shipment updates, and maintain strong coordination with local and overseas offices. Prepare and issue invoices for detention, cancellations, shortfall bookings, and PSA-related charges with accuracy and timeliness. Ensure bookings materialize as plan...
Customer Service Executive
to join our team on a 6-month full-time contract. What You'll Be Doing Manage booking acceptance (new and amendments) via EDI and calls, while coordinating closely with customers, PSA, and internal teams to ensure smooth shipment execution. Monitor and manage hazardous, outgauge, and reefer shipments, ensuring compliance with regulatory and operational requirements. Compile daily, weekly, and monthly schedules, track vessel movements, and communicate delays or changes to stakeholders. Respond promptly to enquiries, provide shipment updates, and maintain strong coordination with local and overseas offices. Prepare and issue invoices for detention, cancellations, shortfall bookings, and PSA-related charges with accuracy and timeliness. Ensure bookings materialize as plan...