Job Description
This role supports trainees throughout their learning journey by managing learning administration, coordinating follow‑ups, and providing timely support to ensure a smooth and positive training experience.
Manage Operations and Learning Administration
Track and monitor closely trainees edu-cycle, from course onboarding to completion.
Ensure turnaround days are met at different stages of a trainee's edu-cycle.
Ensure prompt follow up on trainee's enquiries or request in mailbox, calls or in-person.
Ensure make-up classes/ re-assessments are arranged for absent trainees.
Conduct regular class visits and surveys to understand trainees' needs.
Accurately update all tracking files and related enterprise systems.
Provide basic skills advisory to support trainees lifelong learning ambitions and career aspirations, linking trainees with the appropriate Sales Consultant.
Conduct post-course follow ups and placement statuses with trainees.
Actively participate in co...
Manage Operations and Learning Administration
Track and monitor closely trainees edu-cycle, from course onboarding to completion.
Ensure turnaround days are met at different stages of a trainee's edu-cycle.
Ensure prompt follow up on trainee's enquiries or request in mailbox, calls or in-person.
Ensure make-up classes/ re-assessments are arranged for absent trainees.
Conduct regular class visits and surveys to understand trainees' needs.
Accurately update all tracking files and related enterprise systems.
Provide basic skills advisory to support trainees lifelong learning ambitions and career aspirations, linking trainees with the appropriate Sales Consultant.
Conduct post-course follow ups and placement statuses with trainees.
Actively participate in co...