Job Description
Client Engagement Lead
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The Client Engagement Lead builds strong, value-driven partnerships with assigned clients to ensure their satisfaction, retention, and success. This role is responsible for day-to-day relationship management, driving product adoption, and improving Net Promoter Scores (NPS) by delivering meaningful client outcomes and removing friction in their experience.
Location
Lubbock, Texas | Lakewood, Colorado | Billings, Montana | Orono, Maine
Travel
0-5%
Responsibilities
Client Partnership & Retention
- Own overall client satisfaction, retention, and NPS outcomes
- Act as the primary client relationship owner and ensure clients have a clear understanding of who to contact for success planning, training, and support
- Coordinate with regional teammates to deliver a unified client experience
- Build trusted relationships with assigned c...