Job Description
Job Purpose
To handle customer interaction from various channels pertaining to product and services, resolving them within the standards set.
Location
Menara Glomac, Kelana Jaya.
Rotational shifts/days
8:00 AM - 12:00 AM
Duration
1-year Fixed Term Contract
Key Responsibilities
- Handle inbound telephone interaction for Conventional and Islamic Bank customers.
- Handle inquiries or requests that are received via other electronic channels (emails or internet banking).
- Provide correct information and resolve problems efficiently within the required time frame.
- Avoid repeated mistakes and ensure that the Customer Experience delivered is of the highest quality.
- Record inquiries and requests using case management with minimum error, within the required timeline and protecting customer information.
- Handle Customer Complaints.
- Complete daily logs and reports for...