Job Description
Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Location
Menara Glomac, Kelana Jaya.
Rotational shifts/days
8:00 AM - 12:00 AM
Duration
1-year Fixed Term Contract
Key Responsibilities
- Handle inbound telephone interaction for Conventional and Islamic Bank customers.
- Handle inquiries or requests that are received via other electronic channels (emails or internet banking).
- Provide correct information and resolve problems efficiently within the time frame.
- To avoid repeated mistakes and to ensure that the Customer Experience delivered at the highest quality.
- Inquiry and request must be raised using case management with minimum error, within required ti...