💼 Full-Time Position

Executive - WFM

🏢
WNS Global Services
📍 Novaliches, Metro Manila, Philippines
📍
Location
Novaliches, Philippines
📅
Posted
June 07, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

Monitor live volumes and reallocate agents as needed.Ensure SLA, AHT, and occupancy targets are achieved.Provide intraday reports and escalate risks to leadership.Support VIP and irregular operations (IROPS) coverage.


Qualifications

Strong analytical skills and quick decision-making.Proficiency in workforce tools (Talkdesk, Salesforce, etc.).Excellent communication and adaptability in high-volume travel environments.