💼 Full-Time Position

Executive/Customer Engagement (2-year contract)

🏢
Temasek Polytechnic
📍 singapore, singapore, Singapore
📍
Location
singapore, Singapore
📅
Posted
June 25, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

What the role is

This is a customer facing position with the Temasek SkillsFuture Academy.

What you will be working on

The Customer Engagement Executive will be expected to perform the following responsibilities when appointed:

  • Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow‑up within 3 working days.
  • Assist customers/students with product and service‑related queries, issues, and requests via multiple channels (emails, calls, walk‑ins).
  • Conduct lead follow‑up on programme/course enquiries, including tracking responses and closing the loop with customers.
  • Resolve concerns and complaints effectively, aiming for first‑contact resolution.
  • Support operations at the TSA One‑Stop Centre to ensure a customer‑ready environment.
  • Provide administrative and logistics support ...