Job Description
The Experience Design Lead will lead a multidisciplinary design team within Manulife Life Insurance Company, Singapore (MLS) covering UX/UI and Service Design and translating insights into human‑centred, innovative products, services, and end‑to‑end experiences across digital and operational touchpoints. Position Responsibilities: Design Strategy, Standards & Governance Establish UX/UI and Service Design strategy within MLS align local initiatives with regional/global design standards and design system.
Build and maintain local libraries that complement the overarching design system contribute market-specific patterns and insights.
Influence and gain consensus across diverse stakeholders to align to design standards, especially when priorities compete.
Portfolio, Project & Capacity Management Own portfolio planning and resourcing forecast capacity, assign work, and track delivery against deadlines, budget, and quality.
Coordinate with POs, Business, PMO, Tech, and Analytics...
Build and maintain local libraries that complement the overarching design system contribute market-specific patterns and insights.
Influence and gain consensus across diverse stakeholders to align to design standards, especially when priorities compete.
Portfolio, Project & Capacity Management Own portfolio planning and resourcing forecast capacity, assign work, and track delivery against deadlines, budget, and quality.
Coordinate with POs, Business, PMO, Tech, and Analytics...