Experience Lead

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

Department: Training and Quality

Employment Type: Full Time

Location: UAE

Reporting To: Mariam Aerabe

We’re looking for an Experience Lead to connect the CX insights with Product ideation at Tabby. This role represents the CX team at the product table — bringing together customer insights, agent reality, operational constraints, and quality signals to influence product decisions, challenge assumptions, and drive meaningful improvements. It returns to CX the Product ideas and insights that improve the CS content & processes and bring better clarity for support teams.

You will directly author and maintain CX content for your product scope, ...