Job Description
First Mate Heating & Cooling is seeking an experienced Dispatcher / Customer Service Representative to join our growing team. This role plays a critical part in delivering an exceptional customer experience while helping our technicians operate efficiently in the field.
Our dispatch team helps ensure the right technician is assigned to the right call at the right time, while maintaining clear communication with customers and technicians throughout the day.
First Mate Heating & Cooling has been locally owned and serving the Kansas City area since 1971, and we are committed to building a professional, high-performing team focused on service, growth, and accountability.
Key Responsibilities
- Answer inbound customer calls and provide excellent customer service
- Schedule service calls, maintenance visits, and installation appointments
- Dispatch technicians efficiently throughout the day
- C...