Job Description
Are you an ambitious and highly motivated IT Service/Operations Manager looking for an exciting new challenge? We currently have a vacancy for a dynamic and experienced professional to join our team at our company headquarters in Athens, with occasional onsite missions to client premises across Europe.
What You'll Do:
- Lead and coordinate the operations and support teams of the company (Service Desk and Technical Support groups), covering various international projects;
- Overall responsibility for maintaining the operational integrity of the technologies and services provided, ensuring all day-to-day operational activities are carried out in a timely and reliable way;
- Overall responsibility for IT Facilities Management within the company’s data center or external (client premises, private/government cloud);
- Ensure compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)...