Job Description
Elevate customer interactions as an IVR Developer at Envision Technology Solutions in Mississauga. Leverage your expertise in DTMF IVR application development with Cisco technologies to enhance contact center operations.
This role requires over 4 years of experience with DTMF IVR development using Cisco CVP and associated technologies. You’ll work with tools like Call Studio and VXML Server, along with documenting integration with UCCE and ICM. If you have the necessary skills, contribute to optimizing customer experiences in a dynamic work environment.
Key Responsibilities: • Develop DTMF IVR applications using Cisco CVP • Integrate IVR applications with UCCE routing scripts • Utilize VXML Server and custom elements in Java • Manage CTI variables and queuing systems • Document application configurations and enhancements
Requirements: • 4+ years of experience in IVR development • Proficient in Cisco CVP tools and technologies • Knowledgeable in Apache Tomcat ...
This role requires over 4 years of experience with DTMF IVR development using Cisco CVP and associated technologies. You’ll work with tools like Call Studio and VXML Server, along with documenting integration with UCCE and ICM. If you have the necessary skills, contribute to optimizing customer experiences in a dynamic work environment.
Key Responsibilities: • Develop DTMF IVR applications using Cisco CVP • Integrate IVR applications with UCCE routing scripts • Utilize VXML Server and custom elements in Java • Manage CTI variables and queuing systems • Document application configurations and enhancements
Requirements: • 4+ years of experience in IVR development • Proficient in Cisco CVP tools and technologies • Knowledgeable in Apache Tomcat ...