Job Description
Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer and corporate objectives, guidelines, and policies.
Key Responsibilities
- Take ownership of transport orders, ensuring timely pickup, and optimizing booking processes
- Prepare, control, and distribute necessary documents, ensuring compliance to all origin export and destination import regulations
- Collaborate with counterparts to validate and finalize documents
- Assign tasks to supporting functions and monitor performance
- Meet and exceed customer expectations as well as internal Key Performance Indicators
- Be the customer’s first point of contact, providing exceptional customer service and promptly delivering accurate i...