💼 Full-Time Position

Expert Core Operations

🏢
Jazz
📍 lahore, punjab, Pakistan
📍
Location
lahore, Pakistan
📅
Posted
June 11, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Grade Level: L2

Location: Lahore

Last date to apply: 3rd June, 2026

What is ‘Expert Core Operations'?

  • Handle and resolve complaints related to digital channels by coordinating with relevant stakeholders and ensuring timely end-to-end resolution
  • Manage APC wallets in coordination with product owners
  • Handle abusive caller complaints, conduct investigations, and prepare reports for PTA
  • Identify application-level and CRM-level bugs/issues within digital channels and coordinate with Digital/Technology teams for permanent resolution through root cause analysis
  • Maintain effective coordination with customers, product owners, and business partners for efficient issue handling and escalations
  • Coordinate closely with the Team Lead/Manager on operational tasks, process improvements, and business value additions
  • Ensure compliance with Service Level Agreements (SLAs) and ...