Job Description
Advance your career as a Senior Network Support Specialist. Focus on diagnosing and resolving intricate network issues with a strong emphasis on customer interaction.
In this pivotal role, you will handle complex Level 2 and 3 network problems, including VoIP and connectivity challenges. Collaborate with telecom carriers while leveraging network diagnostic tools to ensure service excellence and customer satisfaction. Your hands-on experience and analytical skills will be vital in this fast-paced environment.
Key Responsibilities: • Analyze and troubleshoot wired and wireless network issues • Lead troubleshooting calls with customers and carriers • Resolve routing, NAT, and subnetting problems • Support VoIP services and diagnose call flow issues • Document actions and improve resolution processes
Requirements: • 4+ years in network support or system analysis • Expertise in TCP/IP, routing, and network technologies • Experience with Cisco hardware and software...
In this pivotal role, you will handle complex Level 2 and 3 network problems, including VoIP and connectivity challenges. Collaborate with telecom carriers while leveraging network diagnostic tools to ensure service excellence and customer satisfaction. Your hands-on experience and analytical skills will be vital in this fast-paced environment.
Key Responsibilities: • Analyze and troubleshoot wired and wireless network issues • Lead troubleshooting calls with customers and carriers • Resolve routing, NAT, and subnetting problems • Support VoIP services and diagnose call flow issues • Document actions and improve resolution processes
Requirements: • 4+ years in network support or system analysis • Expertise in TCP/IP, routing, and network technologies • Experience with Cisco hardware and software...