Job Description
Job Title: Expert Operations Technology and Analytics
Location: Islamabad
Grade: L2/L3
Last date to apply: 29th June 2026
Overview
This role sits at the intersection of operations technology, analytics, and governance within JazzCash Customer Operations. The Expert helps design, integrate, and optimise the technical and analytical systems that power customer operations, spanning IVR platforms, system and API integrations, analytics, and AI-driven tooling.
The role supports senior leadership with reliable data and decision‑ready insight, while helping ensure governance keeps pace with evolving technology and business requirements.
Key Responsibilities
- Support the design, configuration, and governance of IVR solutions across customer touchpoints.
- Contribute to platform reviews and IVR optimisation to improve handle time and containment.
- Help evaluate new capabilities such as voice biometri...