Job Description
Essential Skills -Customer Service ManagerPlanning & Scheduling of team workGood verbal & written communication skillActive problem solving skillsAbility to handle pressureKnowledge of Open Office / MS-Office, Google MapDesired Skills- Knowledge about Telecom/Vehicle Electronics - Client call & complaint handlingRole/ResponsibilitiesManaging Customer Service Field Team / Support techniciansAttending customer calls and complaints professionallyCoordinating with client, production team and managementProactively monitoring of VTS devices through dashboard/MIS/Web AppPlanning replacement / maintenance of faulty devicesConducting customer training on VTS front-end operations/reports generations.GPS Data AnalysisUpdating Information SystemsReporting Progress / Status to customer and other concerned@EONOther relevant activities related to VTS Operations and desired by clientQualification- Graduate in any discipline with one year computer diploma /Desired Degree in Electronics & Communication ...