Job Description
Job Description
We are looking for an experienced leader who will act as the ISS contract representative and key point of contact for the client and customer team.
The role will focus on client relationships, staff welfare, service resilience, compliance, continuous improvement, value for money and the achievement of service delivery expectations.
Key Responsibilities
Manage integrated facilities services including planned and reactive maintenance, engineering systems, cleaning and soft services in line with required standards and SLAs. Build and maintain strong, long-term relationships with customer stakeholders, acting as a visible and trusted onsite partner. Lead the contract management team, identifying service improvement opportunities through audits, performance monitoring and action plans. Ensure full compliance with Health & Safety legislation and embed a strong safety culture across all teams.