💼 Full-Time Position

Facility Payroll Ambassador

🏢
ICONMA, LLC
📍 New York County, New York, United States
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Location
New York County, New York, United States
📅
Posted
May 09, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Our Client, a Large Municipal Health Care System company, is looking for a Facility Payroll Ambassador for their New York, NY location.

 

Responsibilities:

  • Provide professional and quality customer service to employees through adherence to the department’s scripts, and in compliance with corporate policies and procedures

  • Resolved employee inquiries utilizing system tools, reports and policies and procedures

  • Identify and escalate complex issues and provide follow-up/ closure 

  • Create and maintain Service Now tickets to ensure efficient handling and prompt response of escalated inquiries

  • Complete payroll and timekeeping related forms

  • Guide employees through troubleshooting and navigation assistance with ESS, MSS and ERC webpages

  • Collaborate with all areas of Payroll and HR to resolve employee issues

  • Provide coverage for Payroll Shared Services Call C...