Job Description
The Facility Service Manager is responsible for overseeing day-to-day service operations, managing field technicians and dispatch staff, and ensuring high-quality service delivery across all client accounts. This role blends leadership, operations, customer relations, and financial oversight. The Service Manager reviews and estimates incoming service requests, ensures SLA compliance, manages staffing needs, and drives operational efficiency while maintaining strong client and employee relationships
Operations & Service Delivery
- Oversee all incoming service requests, preventative maintenance, and repair work
- Review and prepare estimates in accordance with client SLAs
- Ensure work orders are scheduled, staffed, and completed on time and within budget
- Conduct daily coordination meetings with the Service Coordinator
- Monitor work order volume, revenue, and productivity metrics