💼 Full-Time Position

Family Services Support Manager (Scale 2)

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Pact
📍 London, England, United Kingdom
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Location
London, United Kingdom
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Posted
June 09, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Position Overview:

We are offering an opportunity for the role of Family Services Support Manager (known as a Family Engagement Manager internally) at HMP Wormwood Scrubs. In this role, you will oversee Pact's visitor centre services, including managing the prison's booking line service, family visit catering, play sessions for children during family visits, and family-focused interventions such as homework clubs, special visits, and themed family days. Additionally, you will support families' access to secure video visits and coordinate with our subcontractors in the Visits Centre.

Key Responsibilities:

  • Manage the visitor centre provision at HMP Wormwood Scrubs.
  • Oversee the prison's booking line service.
  • Coordinate family visit catering services.
  • Facilitate play sessions for children during family visits.
  • Implement family-focused interventions, including homework clubs, special visits, and themed family days.
  • ...