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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Receive incoming telephone calls from new and existing customers
- Manage customers' orders, changes and returns of products and/or services to ensure timely and accurate product and service delivery
- Provide an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
Key Competencies
- Data accuracy
- Attention to detail
- Ability to gain immediate credibility and trust
- Exceptional communication skills
- PC and system literate
Candidate Profile
- Confident and enthusiastic
- The ability to work well as part of a team as well as independently
- C2 Level of Spanish and C1 (or higher) level of English
- First class written, verbal and interpersonal skills
- Numerate and articulate
- Well organised, rel...