Job Description
Responsibilities
- Deliver personalized customer service, providing fashion advice, product knowledge, and wardrobe coordination to maximize sales and complementary selling.
- Maintain strong product and store knowledge to consistently promote merchandise and services at high service standards.
- Build, update, and manage customer and VIP databases, tracking preferences and shopping history.
- Handle customer feedback and complaints professionally, escalating insights and recommendations to management.
- Oversee daily store operations including cashiering, stock control, housekeeping, visual merchandising, and sales administration.
- Support online store operations and participate in digital marketing initiatives.
- Receive and verify merchandise for quantity, quality, sizing, and pricing accuracy.
- Provide feedback on merchandise quality, pricing consistency, saleability, and delivery reliability.
- Execut...