Job Description
Fashion Support Consultant (Italian-speaking) – On-site MS01
Key Responsibilities:
- Handle customer inquiries via chat, email, and phone in a professional and timely manner.
- Provide support related to orders, deliveries, returns, refunds, and product information.
- Ensure all interactions follow company guidelines and maintain a high level of empathy and personalization.
- Accurately document all customer interactions using internal systems.
- Work with tools such as Zendesk and Hubtype to manage and resolve cases.
- Meet and maintain KPIs such as SLA, CSAT, and productivity targets.
- Identify customer needs and suggest alternative products when appropriate.
- Collaborate with internal teams to resolve complex issues or escalations.
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
- Log call details onto call...