Job Description
Responsibilities
- Supervise and motivate the banquet team to ensure smooth event operations and high service standards.
- Oversee staff on shift, ensuring proper grooming, conduct, and adherence to hotel service standards.
- Coordinate with internal departments and external partners to ensure seamless event execution.
- Manage the setup, execution, and breakdown of banquet functions in accordance with event requirements.
- Monitor and maintain proper care and usage of equipment and function spaces.
- Plan and manage manpower, including scheduling and requisition of casual labour when necessary.
- Control departmental costs, including labour and breakages, to achieve operational efficiency.
- Ensure compliance with company policies, SOPs, and service standards through consistent supervision and training.
- Address guest feedback promptly and take corrective action to maintain a high level of satisfaction.