Job Description
Responsibilities
Team Supervision & Leadership:
· Supervise and lead the team of Waiters/Waitresses, Runners, ensuring they deliver exceptional service that aligns with the restaurant’s standards and vision.
· Provide ongoing training, coaching, and feedback to team members to improve service delivery and knowledge of the specialty menu.
· Foster a positive, engaged, and high-performing team environment.
· Ensure that all team members maintain a high level of professionalism and uphold company standards.
Guest Experience & Service Excellence:
· Oversee the delivery of a personalized and memorable dining experience for each guest, ensuring the service is aligned with the theme or cuisine specialty of the restaurant.
· Address any guest concerns or issues promptly and professionally, ensuring their satisfaction.
· Ensure that team members provide detailed and accurate explanations of the menu, inclu...