Job Description
Responsibilities
- Attend to and close feedback cases assigned within the required timelines
- Handle enquiries, complaints, and feedback through the Customer Management System and other channels
- Work closely with other officers to provide timely updates and ensure proper case closure
- Follow up with relevant teams to ensure issues are resolved effectively
- Carry out site checks when needed to verify reported issues
- Degree or Diploma in Events and Venue management or Marketing or Hospitality and Tourism or Communications, Business
- Experience in events and venue management, marketing, hospitality, customer service management, call centre management or quality service management
- Experience in data analytics and/organisation development preferred