Job Description
Responsibilities
Provide application and technical support to customers for Hamilton products. Act as a technical liaison between customers and Hamilton Sales team to meet and maintain customer needs. Operate within a designated territory and provide onsite and remote customer support. Develop advanced application protocols and provide support for complex instrumentation. Provide technical support and training for Hamilton Sales and Applications team in Singapore, Asia.
- Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
- Perform troubleshooting of application protocols and instrumentation.
- Optimize liquid handling performance of instrumentation.
- Provide basic and advanced software and hardware training. Develop and deliver training material for Hamilton Sales and Applications team.
- Develop application-specific protocols for complex automat...