Job Description
Location:
5051 Obama Bl, Los Angeles, California 90016 United States of America
Job Description
Under the direction of the Supervisor, Field Customer Support, responsible for providing remote support to U-Haul Marketing Company Support Specialists and/or end users of computer based systems which comprise the U-Haul Wide Area Network (WAN). Support includes analysis of all elements of the WAN such a software, power, computer equipment, modems and printers.
· Troubleshoot, as necessary, in order to provide user with prompt and proper corrective action toward achieving problem resolution. Arrange for any necessary corrective action or escalate problems to higher priority as required to resolve.
· Respond to calls from U-Haul field entities with regard to questions and/or problems concerning computer based systems. Determine nature of call by identifying location type and symptoms provided by caller.
· Responsible for var...
5051 Obama Bl, Los Angeles, California 90016 United States of America
Job Description
Under the direction of the Supervisor, Field Customer Support, responsible for providing remote support to U-Haul Marketing Company Support Specialists and/or end users of computer based systems which comprise the U-Haul Wide Area Network (WAN). Support includes analysis of all elements of the WAN such a software, power, computer equipment, modems and printers.
· Troubleshoot, as necessary, in order to provide user with prompt and proper corrective action toward achieving problem resolution. Arrange for any necessary corrective action or escalate problems to higher priority as required to resolve.
· Respond to calls from U-Haul field entities with regard to questions and/or problems concerning computer based systems. Determine nature of call by identifying location type and symptoms provided by caller.
· Responsible for var...