Job Description
Field Implementation Consultant
Reporting to the Team Lead, you will oversee the customer onboarding process from start to finish and serve as the primary point of contact during onboarding.
This role requires travel. A valid passport, driver's license, and access to a vehicle are required.
Responsibilities
- Act as the technical main point of contact for customers.
- Provide remote and in-person implementation & support across NoAM.
- Deliver remote and onsite implementation & technical support services to customers who purchased a field package.
- Manage your own segment of customers through the onboarding process and ensure timely completion.
- Maintain consistent communication with customers about status of implementation and send reminders of upcoming training dates.
- Update customer records in CRM and other web‑based tools to reflect project updates and t...