Job Description
Key Responsibilities
- Assisting with data collection via engaging respondents via online or through manual collection methods.
- Accurately enter collected data into the system and ensure data integrity.
- Conduct field visits for respondents who cannot be reached via phone.
- Update call outcomes and survey progress daily using assigned tools (e.g., Excel).
- Collaborate with team members to achieve survey completion targets.
- Prepare accurate daily reports on productivity and survey completion.
- Review and correct (“clean”) survey data flagged for errors or ambiguities.
- Maintain detailed case notes for each respondent to support follow-up actions.
- Adhere to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
- Meet established Key Performance Indicators (KPIs).
Requirements
- Minimum Diploma qualification in Business, Marketing, or related field.
- Custome...