Job Description
Our Client, a Medical Research company, is looking for a Field IT Support for their Dallas, TX location. Responsibilities:
+ Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
+ Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
+ Perform IMAC’s all systems as applicable
+ Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
+ Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
+ Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity
+ Contribute to team and client specific short, mid and long term goals
+ Assist in inventory management, including acquisition and disposal of all IT re...
+ Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
+ Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
+ Perform IMAC’s all systems as applicable
+ Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
+ Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
+ Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity
+ Contribute to team and client specific short, mid and long term goals
+ Assist in inventory management, including acquisition and disposal of all IT re...