Job Description
Role Overview
Seeking a Technical Support Analyst to manage laptop deployments and support end users. Responsibilities include coordinating hardware logistics, imaging, provisioning, troubleshooting, and assisting users.
Key Responsibilities
Logistics & Deployment
- Oversee laptop preparation, shipping, and delivery for employees.
- Coordinate large deployment projects for PC and Mac systems.
- Track shipments and maintain inventory records.
- Collaborate with stakeholders and vendors on logistics issues.
- Communicate delivery details and resolve deployment challenges.
Technical Support & End User Services
- Provide hardware and software support for workstations and mobile devices.
- Support Windows 10, macOS, Office 365, iOS, Android, and security tools.
- Assist with device imaging and configuration.
- Troubleshoot printers, networking, and...