Job Description
The Field Support Technician (FST) is a dispatched onsite support
representative and critical piece of the technical services team. The
FST provides holistic support to clients and may provide service onsite
or remotely depending on needs. The FST will engage clients in
evaluating support requests, provide action plans to clients for
resolution, and communicate with multiple team members and at client
organizations throughout the support process. Time management,
interpersonal skills, and written/oral communications are all highly
developed skills of the FST. Broad technical skills and logical
technical troubleshooting abilities are required for this position in
order to provide the best solutions for client support requests. The FST
must be able to understand a problem, evaluate it from a complete
systems point of view, research appropriate informa...