Job Description
Key Responsibilities
Coordinate end-to-end mystery shopping and field research activities across locations and channels
Recruit, onboard, brief, and support mystery shoppers
Schedule visits and ensure timely completion according to research guidelines
Act as the main point of contact for shoppers and resolve operational issues
Review and validate reports, photos, and recordings for accuracy and completeness
Ensure consistency and adherence to research standards and guidelines
Organize and maintain structured datasets for analysis
Identify inconsistencies, gaps, or notable observations from fieldwork
Support the preparation of summaries and reports based on collected data
Ensure quality and consistency of fieldwork execution across all locations and shoppers
Ensure compliance w...